Refund policy

5. Returns and Right of Withdrawal

5.1 In compliance with EU consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving your order. The product must be unused, undamaged, and in its original packaging.

5.2 To initiate a return, you need to contact customer service. If using a prepaid return label provided by Bitcoin Artwear, a return fee will be deducted from your refund. Refunds will be processed within 14 business days of receiving the returned product.

5.3 Certain items, such as hygiene products with broken seals or personalized items, are non-returnable. These exceptions will be clearly stated during purchase.

5.4 If you return all items from an order (full return), we will refund the total amount, including any standard shipping costs paid during checkout. For partial returns, shipping fees will not be refunded unless the returned item incurred additional mandatory handling fees.

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Governing Language: 
This policy is written in English and takes precedence over any translations.

Version 1.0
Last updated: Jan 1, 2025